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Refund & return Policy.
Last Updated: October 2025
At Bhojpuriya Craft Pvt. Ltd., we care about your satisfaction. Each handcrafted product is made or selected with attention to quality and detail. However, if you receive a damaged or defective product, we’re here to help you with a smooth return, exchange, or refund process.
1. Eligibility for Return
Returns are accepted only within 4 days of receiving the product.
A return or refund request is eligible if:
The product was damaged during delivery.
You received a wrong or mismatched item.
There is a genuine quality issue (within reasonable limits, as many of our items are handmade).
After 4 days from delivery, we will not be able to accept any return requests.
2. Non-Returnable Items
Some items are non-returnable, and such products are clearly mentioned on their respective product pages in bold text.
These may include:
- Customized or handmade-to-order items
- Discounted or clearance sale items
- Products that have been used, washed, or altered
3. Return Request Process
If you receive a damaged or defective product:
Contact us within 4 days of delivery through:
Phone: +91 95258 46692
Contact Form: Available on bhojpuriyacraft.com
Provide your order ID, clear photos/video of the damaged product, and a short description of the issue.
Once your request is verified, our support team will arrange a pickup or guide you through the return process.
If the return is approved, we will bear the return shipping cost.
4. Refund Policy
Refunds are processed only after the returned item is received and inspected by our team.
Once approved, your refund will be initiated to your original payment method (via Razorpay) within 6–7 working days.
If the payment was made by Cash on Delivery (COD), refund details will be collected through secure methods.
5. Replacement Policy
We offer free replacement for defective or damaged items, depending on stock availability.
If the same product is unavailable, a full refund will be issued instead.
6. Exchange Policy
We allow exchanges for the same product type or another product of equal value if the request is made within the 4-day return period and the item is unused and in its original packaging.
7. Product Condition for Return
To be eligible for a return, the item must:
Be in its original packaging
Be unused and unwashed
Include all tags, labels, and accessories received with it
Items failing these conditions may not be accepted for return or refund.
8. Late or Missing Refunds
If you haven’t received your refund after the mentioned time:
Recheck your bank account.
Contact your bank or payment provider (processing times may vary).
If the issue persists, reach us at contact@bhojpuriyacraft.com for assistance.
9. Contact Us
For any questions or return-related assistance, contact:
Bhojpuriya Craft Pvt. Ltd.
Bhojpur, Bihar, India
📧 contact@bhojpuriyacraft.com
📞 +91 95258 46692