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Cancellation Policy.
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Effective Date: October 4, 2025
At Bhojpuriya Craft Pvt. Ltd., we value your satisfaction and aim to provide a smooth and transparent shopping experience. Please review our cancellation terms carefully before placing an order.
1. Order Cancellation Window
- Orders can be cancelled within 12–24 hours of placing them or before the product has been shipped, whichever comes first.
- Once your order has been shipped or dispatched, it cannot be cancelled.
2. Non-Cancellable Orders
- Orders for customized or personalized products are not eligible for cancellation.
- Cancellation requests for different products shipped to the same address after dispatch will not be accepted.
3. How to Cancel an Order
- Customers can request cancellation directly by clicking the “Cancel” button under their My Account → Orders section.
- Once you submit a request, our executive will confirm your cancellation via a verification call before processing it.
4. Refund for Cancelled Orders
If your cancellation is approved, the refund will be processed within 5–7 working days via Razorpay or UPI to the original payment method.
5. Cash on Delivery (COD) Orders
- COD orders can be cancelled only before shipping.
- Once shipped, COD orders are not eligible for cancellation.
- No cancellation fees apply, but repeated COD cancellations may result in account restrictions.
6. Cancellation by Bhojpuriya Craft
- Bhojpuriya Craft reserves the right to cancel any order in case of product unavailability, payment issues, or inaccurate information.
- Customers will be notified promptly, and full refunds will be issued if applicable.